The whole world has to deal with the consequences of the coronavirus. We, too, follow the advice of the Health Department Republic of South Africa
and some of our colleagues are working from home. The health of our employees and their families comes first. In addition, we do everything we can to ensure that you can continue to make use of our services. Ever since the founding of RoomRaccoon, it has been our highest priority to make sure that we empower Hoteliers. That’s why I would like to personally share an update on the current situation from our side.
With the current COVID-19 (Coronavirus) outbreak, we realised this impacts not only us, but also you - the Hoteliers, and the travelers. And thus, we are committed to doing everything we can to reasonably support both parties. Our amazing Customer Success team is making an incredible effort to support all your questions and concerns.
It is hard to see anyone in the industry suffer financial loss or emotional strain. We also want to share our sympathies for those who have been directly affected by the Coronavirus. We also appreciate the flexibility that many of you have presented. It’s in these difficult times when flexibility for a host is sometimes not possible and we hope your guests will understand that many of the Hoteliers depend on this income to make ends meet.
We know that COVID-19 will have an impact on this in the short-term, but we also know that people have always travelled and will always travel. We are going to rebound, and we believe our community will become even more powerful than ever before. No matter what!
We would like to invite you to our Facebook community group: Corona Updates for the Hotel Industry. RoomRaccoon would like to offer you a platform for collegial exchange in these difficult times. The group is there to support and exchange and above all to demonstrate that nobody is alone.
Take care of yourself, your surroundings and we will keep in touch!