 Save a lot of time!With a Property Management System you can save a lot of time. Bookings are managed in the Cloud and many processes are automated. Get rid of that paper reservation book! |  Automatic e-mailsMany processes are automated thanks to a PMS system hotel. You can think of automatic e-mail confirmations, automatic invoicing and guests can easily check in with one mouse click. |
 All reservations in the cloudFrom now on you can view all your reservations wherever and whenever you want. The Property Management System is safe and fully 'responsive' on a laptop, tablet and smartphone. |  Access to the PMS everywhereThe PMS system works completely in the cloud, you no longer need expensive hardware. View the reservations on a tablet or make an adjustment whenever and wherever you want. |
PMS System for hotelsA Property Management System is also known as a hotel management software or hotel booking system. But what exactly does a PMS System do and what can you do with it? A Property Management System is the software that keeps your hotel, lodge or holiday home running. This system contains all reservations of the hotel and you can easily manage them. A paper agenda or reservation book is now a thing of the past. This part of our hotel software is safe in the cloud, but you can access it with any type of device. | What can you do with a PMS system?With a PMS System you can easily keep an overview of all reservations within your hotel, guest house or safari park. You can easily see which reservations have already been paid, which guests have already checked out. But you can also see if customers have specific wishes regarding the reservation. With a PMS system you can easily control the work in the hotel. The Property Management Software contains handy functionalities that can save you a lot of time. Such as automatic confirmation emails and invoicing. |
Useful functions in the PMSThanks to the automatic confirmations and invoices, you no longer have to work in Word or Excel. This saves a lot of time. But with a Property Management System you can also make a big contribution to the hospitality of your hotel or guesthouse. How about a pre-arrival e-mail with for example an overview of the places of interest in the area? If you have guests who visit more than once, you can easily keep track of their preferences. With a PMS system it is even possible to automatically send a request for a review. | Online PMS System in the cloudOne of the most important advantages of our PMS System is that it fully works in the cloud. That offers numerous advantages. For example, you do not have to purchase expensive hardware for your accommodation. We often see that hoteliers work with a fixed computer at the reception desk to manage their reservations. With an online PMS software this is no longer necessary. All reservations can be accessed whenever and wherever you want. So if you want to make an addition to a reservation, you can even do so on a mobile phone. Say goodbye to your paper reservation book and switch to a professional PMS System. |
Happy customers
"The integration and automation of the RoomRaccoon system - that reduces the need for manual intervention - is a revolution in hotel management software." The integration and automation of the RoomRaccoon system - that reduces the need for manual intervention - is a revolution in hotel management software. It has changed the way we operate the business due to more available time for day-to-day management. RoomRaccoon has boosted O’Two’s online visibility through its integration with channels like Booking.com and Google Hotel Ads. Beside that the clever and visual booking engine really enhances the guest experience from the time of looking for reservations, to booking the room. "Training on RoomRaccoon is a breeze compared to some other systems. As a team we really understand the RoomRaccoon system." Training on RoomRaccoon is a breeze compared to some other systems. As a team we really understand the RoomRaccoon system. The fact that we can login from anywhere is a big advantage. Because of RoomRaccoon’s automation – where everything flows and where one step triggers another step in a process – guests experience a positive first impression. The guest feedback is that it’s a great process from when they book, to when they get their confirmation and pre-arrival letter. It is professional and provides a ‘home away from home’ feeling before they even check-in …and they love it. "We began to generate a lot more direct bookings, my admin workload decreased and became easier. I have saved so much time since we started using RoomRaccoon." La Providence Farm in Franschhoek, was the first hotelier to take on RoomRaccoon in South Africa. We have looked for an “all-in-one” solution for our Guest Farm B&B, but could not find our needs. This is why we started to develop our own Booking System. With growing business, we needed to upgrade our system.
Jayson — O'Two Hotel
Aimee — Clouds Estate Boutique Hotel
Ellen Rose — La Providence
We were not really happy what was to offered in the South African market so we looked more globally and we came across RoomRaccoon. They are a young, innovative and exciting team which attracted us to started working with them. RoomRaccoon provides a booking engine, channel & property manager all in one. We began to generate a lot more direct bookings, my admin workload decreased and became easier. I have saved so much time since we started using RoomRaccoon.
We also integrated their South African payment system from PayGate, which makes life so much easier, because I can send 3D secure payment links, receive payments or just deduct the deposit I still need to receive from our guests with one click. The integrated payment system is very reasonable priced and very professional.
That said, it was a bit of stressful time to change over from system to system, but I was guided through during the whole process and could reach out for help at any time.