Property Management System

A Property Management System is also known as hotel management software or reservation system. But what exactly does a PMS do? A Property Management System is the software that keeps your hotel, lodge, guesthouse or B&B running. A PMS system saves all reservations of the accommodation and can be managed easily. A paper 'reservation book' is now a thing of the past. The PMS software in which all reservations are available is accessible everywhere (in the cloud) and accessible from any type of device (tablet, laptop of smartphone).

The main functions of a PMS

With a user-friendly Property Management System you can easily keep track of all reservations and bookings within your hotel or B&B. This way you can see which reservations have already been paid, which guests have already checked out, but also whether there are customer-specific wishes. Within the Hotel Software you can efficiently manage the activities within the lodge or guesthouse. The software has useful functions that allow you to save a lot of time, such as invoicing and calculating the occupancy rate.

Even more possibilities

Thanks to automatic invoices you no longer have to work in Word or Excel, you can easily save a lot of time with this. But a Property Management System or Guesthouse Software can also make a major contribution to the hospitality of your guesthouse or lodge. How about a pre-arrival e-mail with an overview of attractions near your hotel. With returning guests, keeping track of their preferences is a piece of cake with a PMS. And it is even possible to send an e-mail after departure with the question whether they want to leave a review.

PMS in the cloud

One of the most important advantages is that the RoomRaccoon’s Property Management System is fully functional in the Cloud. No more expensive hardware that can only be used at the reception of your hotel or guesthouse. The PMS Software is accessible everywhere, whether you are sitting on the terrace with a smartphone or tablet or want to look after something at home on your computer at night. All reservations are safe and secure on the PMS software in the cloud. Quickly stop that paper reservation book and quickly switch to a user-friendly Property Management System.

Happy customers

Forget all the fancy files and documents, cause the RoomRaccoon software does it all for you.

It’s like having an extra pair of hands

Forget all the fancy files and documents, cause the RoomRaccoon software does it all for you. I’ve been using this channel manager for a month now and the helpful features really feels like a personal assistant…from automatic replies to processing invoices, RoomRaccoon assists in such a way to allow me to focus on different areas of the business that requires my attention. It must be noted that the almost 24/7 support in Afrikaans and English really makes this a must move for anyone looking to get more out of every day.

Du Toit Schreve

Fijndraai Villas

My experience is from the start very positive overall. The support specifically is really great.

My experience is from the start very positive overall. The support specifically is really great. It makes the daily admin so much easier and there is no chance that you would forget about a booking. I am not sure that there is anything that bothers me at the moment. If I am unsure of anything I always ask and get immediate response.

Arina Gous-Kemp

800@Merton

We generate a lot more direct bookings, my admin workload decreased and became easier.

La Providence Farm in Franschhoek, was the first hotelier to take on RoomRaccoon in South Africa. We have looked for an “all-in-one” solution for our Guest Farm B&B, but could not find our needs. This is why we started to develop our own Booking System. With growing business, we needed to upgrade our system. We were not really happy what was to offered in the South African market so we looked more globally and we came across RoomRaccoon. They are a young, innovative and exciting team which attracted us to started working with them. RoomRaccoon provides a booking engine, channel & property manager all in one. We began to generate a lot more direct bookings, my admin workload decreased and became easier. I have saved so much time since we started using RoomRaccoon. We also integrated their South African payment system from PayGate, which makes life so much easier, because I can send 3D secure payment links, receive payments or just deduct the deposit I still need to receive from our guests with one click. The integrated payment system is very reasonable priced and very professional. That said, it was a bit of stressful time to change over from system to system, but I was guided through during the whole process and could reach out for help at any time.

Ellen Rose

La Providence Guest Farm

Property Management System