 Save a lot of time!With a Property Management System you can save a lot of time. Bookings are managed in the Cloud and many processes are automated. Get rid of that paper reservation book! |  Automatic e-mailsMany processes are automated thanks to a PMS system. You can think of automatic e-mail confirmations, automatic invoicing and guests can easily check in with one mouse click. |
 All reservations in the cloudFrom now on you can view all your reservations wherever and whenever you want. The Property Management System is safe and fully 'responsive' on a laptop, tablet and smartphone. |  Access to the PMS everywhereThe PMS system works completely in the cloud, you no longer need expensive hardware. View the reservations on a tablet or make an adjustment whenever and wherever you want. |
What is a Property Management System?A Property Management System is also known as hotel management software or reservation system. But what exactly does a PMS do? A Property Management System is the software that keeps your hotel, lodge, guesthouse or B&B running. A PMS system saves all reservations of the accommodation and can be managed easily. A paper 'reservation book' is now a thing of the past. The PMS system in which all reservations are available is accessible everywhere (in the cloud) and accessible from any type of device (tablet, laptop of smartphone). | The main functions of a PMSWith user-friendly Property Management System software you can easily keep track of all reservations and bookings within your hotel or B&B. This way you can see which reservations have already been paid, which guests have already checked out, but also whether there are customer-specific wishes. Within the Hotel Software you can efficiently manage the activities within the lodge or guesthouse. The PMS software has useful functions that allow you to save a lot of time, such as invoicing and calculating the occupancy rate. |
Even more possibilitiesThanks to automatic invoices you no longer have to work in Word or Excel, you can easily save a lot of time with this. But a Property Management System or Guesthouse Software can also make a major contribution to the hospitality of your guesthouse or lodge. How about a pre-arrival e-mail with an overview of attractions near your hotel. With returning guests, keeping track of their preferences is a piece of cake with a Property Management System. And it is even possible to send an e-mail after departure with the question whether they want to leave a review. | Property Management System in the cloudOne of the most important advantages is that the RoomRaccoon’s Property Management System is fully functional in the Cloud. No more expensive hardware that can only be used at the reception of your hotel or guesthouse. The PMS Software is accessible everywhere, whether you are sitting on the terrace with a smartphone or tablet or want to look after something at home on your computer at night. All reservations are safe and secure on the PMS software in the cloud. Quickly stop that paper reservation book and quickly switch to user-friendly Property Management System software. |
Happy customers
"The integration and automation of the RoomRaccoon system - that reduces the need for manual intervention - is a revolution in hotel management software." The integration and automation of the RoomRaccoon system - that reduces the need for manual intervention - is a revolution in hotel management software. It has changed the way we operate the business due to more available time for day-to-day management. RoomRaccoon has boosted O’Two’s online visibility through its integration with channels like Booking.com and Google Hotel Ads. Beside that the clever and visual booking engine really enhances the guest experience from the time of looking for reservations, to booking the room. "Training on RoomRaccoon is a breeze compared to some other systems. As a team we really understand the RoomRaccoon system." Training on RoomRaccoon is a breeze compared to some other systems. As a team we really understand the RoomRaccoon system. The fact that we can login from anywhere is a big advantage. Because of RoomRaccoon’s automation – where everything flows and where one step triggers another step in a process – guests experience a positive first impression. The guest feedback is that it’s a great process from when they book, to when they get their confirmation and pre-arrival letter. It is professional and provides a ‘home away from home’ feeling before they even check-in …and they love it. "We began to generate a lot more direct bookings, my admin workload decreased and became easier. I have saved so much time since we started using RoomRaccoon." La Providence Farm in Franschhoek, was the first hotelier to take on RoomRaccoon in South Africa. We have looked for an “all-in-one” solution for our Guest Farm B&B, but could not find our needs. This is why we started to develop our own Booking System. With growing business, we needed to upgrade our system.
Jayson — O'Two Hotel
Aimee — Clouds Estate Boutique Hotel
Ellen Rose — La Providence
We were not really happy what was to offered in the South African market so we looked more globally and we came across RoomRaccoon. They are a young, innovative and exciting team which attracted us to started working with them. RoomRaccoon provides a booking engine, channel & property manager all in one. We began to generate a lot more direct bookings, my admin workload decreased and became easier. I have saved so much time since we started using RoomRaccoon.
We also integrated their South African payment system from PayGate, which makes life so much easier, because I can send 3D secure payment links, receive payments or just deduct the deposit I still need to receive from our guests with one click. The integrated payment system is very reasonable priced and very professional.
That said, it was a bit of stressful time to change over from system to system, but I was guided through during the whole process and could reach out for help at any time.