How to be on your guests’ radar during a crisis
In times of such uncertainty that we’re currently living in, hotel managers and AirBnB owners need to adapt themselves (and their businesses) to new needs. The travel industry is paused and...
Recover faster with RoomRaccoon & AfriStay!
Great news, RoomRaccoon now connects with one of Africa's largest channels: AfriStay Afristay.com was founded in 2006, for South Africans, by South Africans, has grown to become one of the...
Contactless Stay Quality label
At RoomRaccoon, we keep a close eye on all developments surrounding the coronavirus and closely monitor what we can do from day to day. This is why we have created the Contactless Stay label to help...
Save on your bookkeeping costs with RoomRaccoon
Companies are obliged to keep their accounting records and to create detailed financial reports. Hoteliers usually spend around €20 per room, per month to have their bookkeeper manually enter...
Boost your Direct Bookings
I recently co-hosted a Webinar with Mark Simpson from Boostly. For anybody that hasn’t heard of Mark, he is a hospitality marketing expert. He has worked with more than 1,000 small...
'I will not lie. Of course we are scared'
At RoomRaccoon we not only have a big heart for the Hospitality Industry, some of our Raccoons have accommodations themselves. Just like our Portuguese country manager Maria. Read more about her...
How to find the USP of your accommodation
The hospitality industry is filled with a wide range of options, for consumers to choose. We know that it can be hard to stand out from your competition, that is why it’s important to look for...
Facebook Group with Corona Updates for the Hotel Industry
The whole world has to deal with the consequences of the coronavirus. We, too, follow the advice of the Health Department Republic of South Africa and some of our colleagues are working from...
Coronavirus and Hotels: 5 tips as an anti-crisis strategy
These are the days that we will all remember as the time of the Corona Virus. It is certainly not an easy time. We are at the mercy of events, many of us are counting cancellations, lost revenue and...
How deposit payments can make or break the experience
Welcome to my second blog, I hope you could use some of the tips from my first blog which focused on what impact automated processes has on your guests’ ‘customer journey’. This...
How to Manage your Hotel's Online Reputation
As more and more travelers turn to reviews as part of researching and planning for their trip, a positive online reputation is critical to the success of hotels. Of course, it’s frustrating...
How to market your accommodation for V-Day
February 14, a.k.a Valentine’s Day: love is in the air. Somehow, people are getting a bit bored of giving each other flowers or chocolate each year. This year, the romantic escape is a booming...
Best Hotel Management System in the 2020 HotelTechAwards
What a way to start the year: Hotel Tech Report just announced that RoomRaccoon has been awarded the prestigious HotelTechAward as Best Hotel Management System in the world. Boom! The...
Why is automisation & personalisation so important?
Thanks for taking the time to read my first blog. I am Niels Verspui, and brought RoomRaccoon to South Africa in 2017. For the past two and a half years that I have worked at RoomRaccoon, I...
New Year's Resolutions
9 out of 10 people start their year with some "new year, new me" motivation. This not only happens on a personal level, but also on a professional level. It’s important to know what is...
Choosing the Right Hotel Management System
For Independent Hotels there are a lot of different options when it comes to choosing a Hotel Management System. Maybe you are not using a system, maybe you are not using the right system. Do you use...
15 ideas to make Christmas extra special for your guests
Christmas is nearly upon us, so now is the perfect time to arrange some (last-minute) Christmas extravaganza. guests are getting more and more excited about this wonderful time of the your so you...
RoomRaccoon makes life easier
Never before has it been so easy to receive bookings and assign them to rooms with a single click, add extras, send payment requests and so on. But is it easy to use?You bet. RoomRaccoon is...
5 Hospitality Trends for 2020
With the new year just around the corner, it’s a good idea to start preparing for 2020. The hospitality industry is always growing and it’s getting harder to beat the competition. If you...
How many empty rooms did you have last week?
If you answer this question with (nearly) zero: wow, you are doing great! However, did your business also profit from your full occupancy at its best? Airliners are doing it since as long as we can...
Are you happily supersizing?
I bet you recognize one or both of these scenarios. A. You don’t always sell out your upgraded rooms (upgraded or premium rooms?)B. You are not happy with paying OTA commissions on sold...
Customer Story ○ Parsons Hilltop Safari Camp
“ It has always been my dream to have my own hotel, already since I finished the Hoge Hotelschool Maastricht in 1995! “ — Mirjam Busink, Parsons Hilltop Safari...
What do you pay for your payments?
Some hoteliers prefer to get paid at check-in, others at check-out. Or perhaps have the OTA charge the booker and you collect the amount through a Virtual Credit Card (VCC) later on? These days, you...
What strategy is right for your hotel?
Written by Adam Clarke Distribution can seem complex. Online Travel Agents, Bed Banks, Wholesalers, Global Distribution Systems, Meta Search Providers, Offline Channels, Low-Yield Segmentation,...
6 daily tasks you didn't know you could automate
There are many things you can automate, but sometimes it is difficult to decide which automation tips are worth implementing in order not to lose the personal touch in providing a service like the...
RoomRaccoon and GuestRevu integration
Life in the hospitality industry can be chaotic at the best of times, which is why it’s so important to work with technology that streamlines and simplifies your daily operations. As...
Is Your Accommodation Ready for The Peak Season?
Written by Nathana Summer is around the corner and everyone is looking for a new destination or making plans for their next holiday. It’s an exciting time for your guests, and of course for...
RoomRaccoon in Two Minutes
Written by Nathana RoomRaccoon is an all-in-one solution for hotels, B&B's and apartments. Property Management Software, Booking Engine and Channel Manager. Simple, clever and...
Hotel Booking Engine: What it can do for you?
Written by Nathana How do you get your reservations on your Hotel or B&B? Pen and paper? Or do you still use contact forms on your website? If the answer is yes to any of these last two...
Enhance occupancy rate by improving your online presence
Written by Nathana It is known by hoteliers around the world that cultivating your brand online can bring good results, but not everyone had the proper time to focus on it just yet. We know it can be...
Personalize The Guest Experience At Your B&B
Written by Nathana The experience of your guests at your hotel or B&B is strongly connected to the personalization of your services. With data-driven personalization on the rise, the new...
Payment Process in Your Hotel or B&B
Written by Nathana In a business of any kind, it’s always important to measure your strengths and weaknesses. It’s especially critical to focus on your weak points and what you can...
How to Save Costs and Increase Direct Bookings
Written by Nathana As a small accommodation provider, we understand the struggle and pressure to find better strategies to enhance your hotel’s profit to the next level. With so much paperwork...
Email marketing tips for hotels and B&B's
Booking confirmation Once a booking is confirmed, the customer can start preparing his journey. It’s recommended for you as a hotelier to send a booking confirmation immediately after a booking...
Charge it to your Room, with TallOrder and RoomRaccoon!
Want to know more about TallOrder? Visit the TallOrder website and request a demonstration. Innovation is one of the success factors that RoomRaccoon can comfortably boast about. Adhering to market...
The playground of special hotel packages
Written by Genya It’s a way to allure potential guests to book a room in your hotel or B&B. Everyone can arrange special packages. So, let’s have fun. Let’s get your...
How to increase my room revenue?
Written by Genya The hotel industry seemed to have significantly increased as of 2010, but will this success continue? Research organization Statista doesn't think so. Although the...
Hotel Channel Manager: Do I need one?
Written by Genya Ever heard of a hotel Channel Manager or wonder why you need one? Let's have a look at what a Channel Manager does and why they are so important for your hotel or...
You're in charge!
Written by Fern As a property owner, you probably are known to different kind of OTA’s (online travel agencies). Some hoteliers see OTA’s as a nightmare, but you simply cannot do...
Top 10 hotel trends for 2018
Written by Genya Every year, we kind of start the same. We set up goals both personally (eating healthy) and professionally (receiving more direct bookings). The start of a year is the...
Attracting guests to your B&B
Written by Fern B&B, hotel, holiday home. All of them are very different kind of accommodations with completely different vibes. In this article, I would like to focus on the...
Does a successful B&B depend on your managing skills?
Written by Fern Starting a B&B is something that people often do at their own homes. If you have a few rooms left, why not rent them out to travellers or tourists? Or opening a small...
7 important aspects for a B&B
Ready to take part with the RoomRaccoon B&B software Running a successful Bed & Breakfast is not always easy. In the immense jungle of competitors you must jump out of the right wood. For...
Tips for entries on AirBnB
With a Channel Manager, renting your Bed & Breakfast is even easier When you leave your apartment, it is lucrative to offer it on various external booking channels. One of the most used booking...
6 Tips to get more bookings
A 'to be' or 'not to be' hotel or B&B For both large and small hotels and B & Bs, it is important to be clearly visible online. To achieve this first goal, money and resources must be...