ROOMRACCOON ONBOARDING

What to expect when you onboard to RoomRaccoon

Make the switch stress-free with RoomRaccoon's fully managed onboarding program. We'll handle everything, from personalised property setup to team training.

We do all the heavy lifting

Get onboarded in just 2 weeks with RoomRaccoon's fully managed program.

How it Works

Phase 1:
Managed Setup

Phase 2:
Training

Hear from happy hoteliers who made the switch to RoomRaccoon

Ready to get started today?

In just two weeks, you could be on your way to smoother operations, increased guest satisfaction, and more revenue!

More Resources and Masterclasses

Whether you're a general manager or revenue manager, sharpen your operational skills and knowledge with RoomRaccoon's training resources and Masterclasses to improve your overall performance and productivity.

  1. Browse through our training materials in the Help Center, which includes how-to guides and explainer videos.
  2. Join an in-person Masterclass hosted by a RoomRaccoon training specialist in a city near you. Watch out for your invitation to register!

"We've successfully onboarded thousands of properties through RoomRaccoon's Onboarding Program developed to execute your property's setup, prepare your team for a seamless takeover, and open the doors to a steady stream of bookings — all within two weeks. By the end of this journey, you'll be proficient in using your new PMS, with ongoing support to maximise success."

Yogan Govender, Head of Onboarding

Level up your hotel-tech knowledge with Raccoon Training Tokens

Training tokens are awarded to you and your team as credits for custom system training and development. These can be used for online and in-person Masterclasses with our Training and Development Specialists. Tokens are valid for 12 months after the original purchase.

Entry

Starter

Premium

Enterprise

0

0

6

9

2

2

2

2

Number of Tokens Allocated

Entry

0

Starter

0

Premium

6

Enterprise

9

In-person Masterclass Credit Cost
(per 5-hour session)

Entry

2

Starter

2

Premium

2

Enterprise

2

+ Additional Training Tokens

You can purchase training tokens should you require personal training for an additional once-off price per training token. Alternatively, you may purchase tokens in bulk at a discount.

NEED ASSISTANCE?

Contact Our Dedicated Support Team

If you encounter any challenges while acquainting yourself with our system, we recommend referring to our Help Center for valuable guidance.

If you require immediate assistance, you have options:

  1. Premium or Enterprise users can directly reach our responsive team via phone for swift support.
  2. Alternatively, you can submit a support ticket through the RoomRaccoon platform.

Your convenience is our priority, and we're here to help.