RoomRaccoon’s Hotel Reservation Software Reviews and Ratings

Rather than us telling you how impactful our all-in-one platform is, why not hear it from the people just like you who have experienced first-hand the positive impact of our solutions.

Our awards speak for themselves. See for yourself why industry professionals have voted us the best all-in-one hotel management system.

RoomRaccoon has helped us to improve the operations with the simplicity of the operating system, giving me more time to focus on the hotel and the guest experience.

JAYSON VAN NOORDWYK
GENERAL MANAGER

Reviews

Still doubting the power of our automation? Here’s what hoteliers like you say about our hotel property management system.

Definitely a cut above!

"The team at RoomRaccoon are amazing on personalised support and the tools offered by their software require zero technical skills."

Owner, The Halyard Apartments
Makes life easier

"What is RoomRaccoon in one word……. BRILLIANT! It has made my life as a B&B owner so much easier"

Owner, 58 On Hume
User Friendly

"RoomRaccoon's best features are its user-friendliness, modernity, connection to our online payment system and other platforms, as well as the constant evolution and improvement."

Property owner, Mr. Kahawa Waterfront Suites
Most advanced system we've found

"RoomRaccoon is the most advanced system we have come across to manage our Guest House Reservations. Emails and payments are completely automated which has saved us so much time!"

General Manager, La Chataigne

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We’d love to hear from you. Rate our software and we’ll contribute one tree to the Hotels For Trees project.

  • FRIKKIE DU TOIT

    "The shift in focus from our team has definitely changed. We have fully automated our guest check-in - we aim not to have any contact with some of our guests before they check in. Many of our guests want a private and zero-hassle stay, and online check-in has enabled us to do that.”

    FRIKKIE DU TOIT
    OWNER, BUFF & FELLOW
  • JAYSON VAN NOORDWYK

    “RoomRaccoon is great because it offers us a large degree of personalisation and customisation. Before RoomRaccoon, personalisation was completely manual. With the automation tools in the system, we only have to set these things up once and let it run.”

    JAYSON VAN NOORDWYK
    GENERAL MANAGER, O’TWO HOTEL
  • BETSY GAST

    “I truly appreciate the accessibility RoomRaccoon offers across various locations. The real-time reservation feature means that I am constantly informed about bookings, enabling me to manage the property and my team efficiently even when I am away.”

    BETSY GAST
    MANAGING DIRECTOR, ZWAHILI PRIVATE GAME LODGE & SPA
  • PETER WEIDEMAN

    “RoomRaccoon is a much easier system for our guests to work with, and for us to work with. RoomRaccoon was always one step ahead of what our previous provider had to offer. When we were with our previous provider, it was good, but we still had to manually execute a lot of our manual tasks. Now, we spend a lot more time on our marketing, because the system automates so many of our daily tasks for us.”

    PETER WEIDEMAN
    GENERAL MANAGER, VIVE LA VIE GUESTHOUSE
  • MARLIZE DAVIDS

    “We didn’t promote our add-ons as much previously because it wasn’t easy - we had to call guests or send them an email manually. With RaccoonUpsell, it’s all automated.”

    MARLIZE DAVIDS
    MANAGER, FORUM HOMINI
  • BASIL CARY

    “With RoomRaccoon, the whole team has the opportunity to log in and use it for their work. I oversee everything, in terms of operations. I use most of the functionality. We have someone who manages front-desk admin and reservations.”

    BASIL CARY
    CO-OWNER & OPERATIONS MANAGER, CAPE VUE COUNTRY HOUSE

How our users drive their success:

RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!

VIEW MORE CASE STUDIES
Glen1-min.jpeg
“We have seen a major increase in the sales of our spa packages in the past month. With RaccoonUpsell, we have a higher chance of making the sale of these items and packages because they are informed of all our services upon the time of making their initial booking.”

READ MORE
GLEN BOUTIQUE HOTEL | A LUXURY EXPERIENCE IN THE HEART OF CAPE TOWN

Cape Town, South Africa

Read more about how the Glen optimised their guest communications and maximised their RevPAR using dynamic rates.

BF-1.jpeg
“Dynamic pricing rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up dynamic pricing rules for last minute bookings, to increase our occupancy, and adjusting our rates automatically for longer staying guests.”

READ MORE
BUFF AND FELLOW | WHERE UNIQUE HOSPITALITY MEETS NATURAL BEAUTY

George, South Africa

Find out how Buff & Fellow saved 3 hours daily and increased their RevPAR with RoomRaccoon’s all-in-one hotel management system.

Elevate Your Business and Switch to RoomRaccoon

Improve your hotel’s operations and switch to RoomRaccoon now. Schedule your demo and see how we can empower you.

Streamlined payments
Use secure payments that enable payment requests from popular payment platform integrations.
Exceptional features
Easy online check-in and upsell features that boost revenue.
Maximise revenue
Enjoy commission-free bookings with a smart website booking engine.
Simplified implementation
Our HMS interface is simple to work with and implement.
Automating manual tasks
Save valuable time by automating daily procedures.

FAQ

1What is RoomRaccoon?
RoomRaccoon is a cloud-based hotel management software that aims to increase efficiency, grow hotel sales, and build stronger guest relationships in an all-in-one platform. Our all-in-one solution encompasses a booking engine, channel manager and property management system for your front and back-end operations in one platform. With our cloud-based software, you can generate more direct bookings and revenue while easing the burden of everyday operations, thanks to automation.
2How long has RoomRaccoon been around?
RoomRaccoon launched in January 2017.
3How many users does RoomRaccoon have?
RoomRaccoon has over 10 000 users globally across over 50 countries.
4Where can I find more RoomRaccoon reviews?
You can find more about RoomRaccoon’s hotel software review on Trustpilot, Capterra, Google Reviews and Hotel Tech Report.
5How much does RoomRaccoon cost?
Our pricing starts from €119 per month (entry package) to €317 (enterprise package). The price you’ll pay will mostly depend on your needs. Properties with 10 rooms will pay less than properties with 50 rooms, and it will be dependent on whether you’re opting for a monthly or annual subscription. RoomRaccoon offers a fixed monthly or annual fee.
6How do I choose the right hotel management software for my needs?
The right hotel management software will align with your business’s needs and come with many international connections, integrations, and solutions. Insist on a hotel management software that’s been reviewed by users, has a user-friendly design that’s not complicated, and has standard with bulk updating and automation features to save time and reduce mistakes.
7Who are the owners of RoomRaccoon?
RoomRaccoon was founded by Chief Product Officer (CPO) Nadja Buckenberger and Chief Executive Officer (CEO) Tymen van Dyl in 2017.
8Where is RoomRaccoon located?
Our headquarters is in Breda, Netherlands and our offices are in Valencia, Spain; Cape Town, South Africa; and Lisbon, Portugal.
9How many employees does RoomRaccoon have?
RoomRaccoon has over 100 team members in 11 countries across three continents: Africa, Europe and North America. We also have remote teams based in the US, Mexico, United Kingdom and Croatia.
10How does the support team function?
Our customer support team will assist you via online ticket and phone support in eight languages: English, Dutch, French, German, Italian, Portuguese, Spanish and Croatian. If you’re a premium or enterprise user, you have access to weekend customer support. We’re dedicated to empowering you with a 24/7 Help Centre with a Knowledge Base that answers your questions about our functionalities and system.
11Should I compare hotel software by reviews?
Absolutely! It’s an excellent idea to compare hotel reservation software reviews against your business’s needs. Different hotel booking software will have different features and functions, so choosing the right one will depend on what your property requires to thrive. You should also compare the ease of use, implementation program, integrations, and customer support.