GuestTouch
GuestTouch is an all-inclusive guest engagement and reputation management platform designed exclusively for the hospitality industry. This incredible tool enables hotels to connect with guests throughout their entire experience, from pre-arrival to post-departure, through a variety of communication channels like SMS and WhatsApp.
About GuestTouch
GuestTouch is an automated, next-generation guest engagement and reviews solution for hotels, designed to modernise and automate customer interactions. This includes messaging, customer feedback, and reviews, all aimed at improving the hotel's online reputation, boosting guest experiences, and improving scores. By providing robust guest engagement tools, GuestTouch helps hotels drive bookings consistently.
Headquartered in San Francisco, California, GuestTouch aims to help hotels deliver exceptional experiences, connect with guests, and drive more bookings through cutting-edge solutions. GuestTouch is dedicated to empowering businesses to connect with more customers and cultivate genuine, long-lasting relationships.
They recognise the pivotal role of the guest experience in driving transactions and fostering repeat business, and this principle forms the foundation of their business model. Their innovative products are tailored to facilitate hotel-guest interactions, oversee reviews, and continually boost bookings. With GuestTouch, you can confidently enhance guest loyalty, increase revenue, and maximise the lifetime value of each guest.
Benefits of the integration
- All-in-one Reputation Management Platform: With GuestTouch and RoomRaccoon, you can easily gather great reviews and valuable internal feedback from various channels. This will improve the guest experience and boost your online presence.
- Guest Messaging Platform: Easily connect with guests using their preferred communication channels like SMS, WhatsApp, email, and Google Chat through the integrated GuestTouch and RoomRaccoon solution for a personalised guest experience and increased satisfaction.
- Automated Personalised Messaging: Inform and offer upgrades to your guests through automated, personalized messages. Stay connected with your guests using GuesTouch’s convenient mobile app or web platform—designed for busy hoteliers on the go.
How does the GuestTouch integration with RoomRaccoon work?
The GuestTouch integration with RoomRaccoon offers a seamless solution for managing your hotel's online reputation and enhancing guest engagement. GuestTouch collects and aggregates reviews from Booking.com, Expedia, hotels.com, TripAdvisor, and Google and shares this data with RoomRaccoon. This lets you track your hotel's reputation across multiple digital platforms from one central dashboard. Â
The integration also enables the sharing of performance metrics, providing management alerts and comprehensive reports within RoomRaccoon's interface to help you consistently monitor and improve your service quality. Additionally, GuestTouch utilises RoomRaccoon's booking data to send personalised and beautifully crafted emails at every pivotal moment of a guest's stay. Â
The drag-and-drop email designer in GuestTouch simplifies the creation of these communications, ensuring warmth and personalisation in every message, from booking confirmations and pre-arrival welcomes to check-in greetings and check-out thank-yous. This ensures your guests feel valued and engaged throughout their stay.
Connect to GuestTouch
Contact our Customer Success Team today to inquire about connecting to GuestTouch. Not a RoomRaccoon customer? Get a free demo.
Category
Hotel Applications