LOV partners with RoomRaccoon to power its property portfolio in Mauritius

The leader in short-term rentals in Mauritius selected RoomRaccoon for its revenue-generating capabilities.

(Cape Town, South Africa) 14 November 2024—RoomRaccoon, a leading hotel management system for independent properties, has been selected by hospitality group Luxury Ocean Vacation (LOV) to manage the operations of its range of luxury beachfront penthouses, suites, and private villas in Mauritius. Initially, the partnership will see 22 properties in the LOV portfolio adopt RoomRaccoon’s all-in-one platform, with new projects coming up in the following months.

“Like us, LOV values the role modern technology plays in creating unforgettable experiences for guests,” says Tymen van Dyl, CEO and Founder of RoomRaccoon. “By empowering LOV with a centralised digital framework, we are proud to support their vision of modern hospitality, guaranteeing that every guest interaction remains seamless and memorable across all their properties.”

With plans to establish restaurants, bars, and even luxury cruises, LOV sought a Property Management System (PMS) equipped with cross-sell functionality to drive growth and enhance guest experiences. With RaccoonUpsell, RoomRaccoon’s digital guest service menu, LOV will promote its offerings and additional services to guests during booking and online check-in, as well as manage inventory across its properties.

Discussing the motivations behind the new partnership, Ludovic Armand, LOV’s Chief Hospitality Officer, says: “In this competitive industry, RoomRaccoon is certainly a strategic partner to help us streamline our internal processes to enhance LOV properties’ competitive positioning and drive our growth in line with our sales and marketing objectives. It also facilitates workflow automation for our finance team with connectivity to Quickbooks Accounting Software, contributing to overall operational efficiency, which is much needed in a small organisation with great aspirations.”

A key factor in the decision to select RoomRaccoon is the strength of its revenue management products. Transitioning to RoomRaccoon, LOV will adopt seamless rate automation with RaccoonRev. This approach will grant them a competitive edge by dynamically adjusting rates based on the latest market information.

“We are eager to implement this time-efficient tool and to see the positive impacts on our booking ecosystem, including dynamic rate updates across over ten channels, and real-time inventory access for our partners, among other advantages,” says Ludovic Armand.

About LOV

LOV is a premier Facility Management and Hospitality enterprise, expertly handling the management and short-term rental of an array of exquisite beachfront and inland properties. Since 2008, the company’s skilled professionals have managed and rented a select portfolio of 22 serviced residences, boasting a room night capacity of 180 and an average occupancy rate of 65% in 2024. LOV’s aim is to ensure a remarkable stay for our guests, infused with the authentic charm of Mauritian hospitality and a tailored selection of experiences and services while offering homeowners a seamless, all-encompassing property management solution.

About RoomRaccoon

RoomRaccoon is an award-winning Hotel Management System trusted by thousands of independent properties across the globe. RoomRaccoon’s cloud-based platform empowers hoteliers with a category-redefining, comprehensive range of products and solutions to increase revenue, streamline operations, and enhance the guest experience. And with over 400 integrations, RoomRaccoon is one of the most connected solutions on the market. Founded in 2017 by a hotel owner and tech entrepreneur, RoomRaccoon was awarded the Best Hotel Management System in the World by Hotel Tech Report in 2020 and 2021.

Press release issued by: Lindsay Krause, Senior Brand Manager, [email protected]