Rustic. Cosy. Natural. Lodge holidays are increasingly popular as travellers desire a countryside escape with many outdoor activities.
With so many options in South Africa, how can you make sure yours stands out from the crowd? That's where a lodge management system comes in.
The system can give you a significant competitive edge by improving efficiency and boosting marketing and exposure. By automating some of the most tedious and time-consuming tasks associated with running a lodge, you can free up your time to focus on more important things — like making your guests' stay as enjoyable as possible.
Let's look at the top 5 benefits of using a Lodge Management System.
What is a Lodge Management System (LMS)?
A Lodge Management System (LMS) is a centralised software application that helps lodge operators manage various aspects of their business, including reservations and guest communication, inventory distribution, housekeeping, guest check-in/check-out and billing.
RoomRaccoon is an all-in-one LMS with core systems and tools such as a property management system channel manager, booking engine and revenue management system.
5 Benefits of Using a Property Management System for Your Lodge
1. Paperless Reservation System For Improved Accuracy
Keep track of your lodge reservations from an easy-view calendar dashboard. The system logs your online reservations from different sales channels with important information about guests, such as contact information, arrival and departure dates, and special requests.
The RoomRaccoon LMS uses colours so that you can instantly distinguish between reservation statuses. For instance, green reservations mean that guests have arrived and checked in. Blue reservations mean the booking is confirmed, but guests have not yet arrived.
2. Convenient Billing and Automatic Payment Processing
Having a good handle on payments is important for smooth running operations. Nowadays, guests expect a ‘behind-the-scenes’ payment experience. This will require storing their card details, providing them with an electronic breakdown of their fees and sending online documents to process payments.
This is possible if your LMS integrates with popular payment solutions like Peach Payments. You’ll be able to process direct bookings with pre-payments 24 hours a day. Not to mention storing virtual credit cards from OTAs and charging cards with one click.
3. Centralised Staff Management With Mobile Housekeeping
As a lodge operator, you must ensure your lodges are prepared for incoming guests, but poor staff communication and lack of time management can be detrimental to the operation.
Modern lodge management systems centralise your housekeeping and maintenance schedules in one place to improve efficiency and streamline communication. You can manage staff schedules, assign tasks, and track progress from a single dashboard.
Your cleaning staff can use their mobile devices to send updates and report issues. This information will instantly reflect in the system for your attention.
4. Revenue Generating Tools and Dynamic Rate Settings
Luxury lodges typically offer facilities and amenities that guests can book in addition to their accommodation. These can include anything from spa treatments, and Safari tours to something as simple as firewood for a braai.
However, if your guests don’t know about them, they won’t ever book it. For this reason, an LMS with automated upselling that promotes extras to guests during direct booking and online check-in is a far better investment. This way, you consistently generate more revenue.
Another important consideration is revenue management tools like a CompSet dashboard that shows you data from your business and the market to help you make better-informed decisions and adopt a more strategic approach to pricing.
5. Cloud-Based to Expand as Your Needs Grow
Your lodge distribution is on point. Thanks to your channel manager, you're selling on all the right channels, and your occupancy is increasing. Now you're contemplating ways to shorten your front desk registration process to deliver a more efficient experience, especially during the peak season.
The major advantage of a cloud lodge management system is integrating with other hospitality software solutions to expand as your business needs grow. To solve your dilemma, you incorporate smart door locks on your lodges. Through this connection, you can send guests self-expiring door codes during online check-in, enabling them to skip the front desk altogether.
Overall, using a highly-rated lodge management system can result in a more efficient, organized, and profitable business operation. When choosing a solution for your business, what should you look out for?
- All-in-one solution with an integrated channel manager, booking engine, and PMS
- Flexible monthly or annual subscription packages
- Customer support in your language
- Implementation or onboarding program
- Integratable connections