HOTEL CASE STUDY
ALPI APARTMENTS | Where Modern Living Meets Nature's Embrace
Since March 2020, Alpi Apartments has been utilizing RoomRaccoon's all-in-one multi-property management system to manage its 53 luxurious serviced apartments across three unique properties. With the help of advanced multi-property features and two-way connections to VRBO, Airbnb, and Booking.com, Alpi Apartments has been able to increase employee productivity and provide guests with an unforgettable experience that blends comfort and adventure.
About Alpi Apartments
Alpi Apartments is a multi-property apartment management group. The group manages three modern-luxury apartments nestled in the heart of Garmisch-Partenkirchen that offer breathtaking views of the Zugspitze glazier peak. These apartments include the Alpi Apartments with 8 units, the Bergapartments with 9 units, and Mount 10 - Urlaubwohnen with 36 units.
Growing up in Garmisch-Partenkirchen, Sezai Alpaslan developed a passion for sharing the unique feeling of the natural and mountain world with others. Sezai has made it his personal mission to bring this sense of wonder to holiday guests, providing them with the perfect blend of comfort and adventure.
Employees' Choice for Multi-Property Management
Challenge
Navigating the management of three properties without a multi-property system presented a daunting task for Sezai and his employees. Without the convenience of a multi-property interface, employees were left grappling with the arduous task of manually logging in and out, leading to inefficiency and frustration.
Solution
RoomRaccoon's centralized multi-property management streamlines daily operations with an intuitive interface, allowing employees to easily switch between properties without needing to log in and out of different systems. This feature makes guest management easy and expedites the check-in and check-out process.
Result
Improved employee efficiency and satisfaction resulting in enhanced guest experiences through substantial time savings.
“As my employees can change accommodation immediately, they save time and spare the guests' nerves.”
SEZAI ALPASLAN – OWNER OF ALPI APARTMENTS
Distribution Bliss With Powerful Channel Management
Challenge
Utilizing iCal to sync bookings across VRBO, Booking.com, and Airbnb has posed significant challenges for Sezai. The one-way connection has resulted in manual entry requirements for cancellations on VRBO, while updates on Airbnb and Booking.com were delayed by several hours.
Solution
Sezai no longer worries about overbookings since he integrated RoomRaccoon's Channel Manager. The channel manager provides a two-way connection to his preferred sales channels, such as VRBO, Booking.com, and Airbnb. With real-time rate and availability updates across all his channels, including the apartment websites powered by RoomRaccoon’s Booking Engine, he has achieved the desired balance between direct and OTA bookings. Sezai now has more direct bookings and fewer OTA bookings, which is exactly what he wants.
Result
Alpi Apartments saves 4 hours daily on distribution and rate management with RoomRaccoon’s Channel Manager.
Hassle-Free Online Payments Powered by RaccoonPay
Challenge
Sezai's reliance on phone bookings and manual money transfers from guests became too cumbersome as the company grew to 53 apartments. They needed a payment platform to handle increased payments and the various payment preferences of their guests.
Solution
RoomRaccoon provides an integrated payment platform called RaccoonPay. It supports popular online payment methods, including Visa, Mastercard, Giropay and Amex, and offers multiple payment channels for customized guest journeys. With RaccoonPay, Sezai streamlines the payment process by centralizing all payment data and leveraging automation to process payments efficiently.
Result
Hassle-free, secure online payment processing that provides guests with a variety of payment options.
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
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