Listening to and learning from guests enables hoteliers to drive more direct bookings, build lasting loyalty and ultimately increase revenue.
GuestRevu provides award-winning guest feedback and online reputation management tools tailor-made for the hospitality industry, enabling hoteliers worldwide to gain a deeper, guest-focused understanding of operational strengths and weaknesses, monitor and manage their online reputation and reviews, and improve guest satisfaction.
Listening to and learning from guests enables hoteliers to drive more direct bookings, build lasting loyalty and ultimately increase revenue.
RoomRaccoon sends guest information straight to GuestRevu at various points in the guest’s stay, allowing GuestRevu to send out automated pre-stay, in-stay or post-stay surveys to guests at just the right point in the guest journey to collect the information hoteliers need to provide exceptional experiences to each and every guest.
The guest’s details are stored in GuestRevu, allowing the hotelier to build detailed guest profiles. Through guest profiles, hotel staff can access valuable information about their guests, such as their preferences and past experiences. This helps hotel staff to understand their guests better, tailor their services to meet the needs of each individual, and build more meaningful relationships with them.
Search GuestRevu in the Connectivity Centre, and click on the plus icon. An integration notification will be sent to RoomRaccoon.
Reputation Management
Throughout 2021, hoteliers have proven their resilience and ability to make the most of difficult situations. As we move into 2022, it’s important to continue to adapt.
When it comes to online reputation, reviews are undeniably influential for any business, but especially for hotels.