It takes a lot of hard work and resources to get your customer to the point of booking. The last thing you want is for something to go wrong during this crucial stage of the customer journey and lose out on a potential sale.
Payment should be frictionless, flexible, and a natural part of the guest experience.
And that’s why RoomRaccoon partners with Peach Payments to empower our clients with the best payment solution in Kenya. In fact, 80% of RoomRaccoon clients already enjoy the seamless integration between RoomRaccoon’s Hotel Management System (HMS), and Peach Payments.
Let’s look at how Peach Payments’ integrated payment gateway can help to:
- Maximise your occupancy levels
- Contribute to higher customer satisfaction
- Save you a lot of time
- Minimise no-shows
5 Advantages of Integrating Peach Payments
1. Instant booking confirmations
RoomRaccoon in combination with Peach Payments is a true all-in-one hotel management system that allows your guests to make online payments like deposits directly on your booking engine or settle the full amount during online check-in before arrival. This way, you’ll enjoy the convenience of instant booking confirmations and significantly reduce the risk of no-shows. At the same time, if you require a breakage deposit then you can easily pre-authenticate your guests’ cards in the reservation. This means you’ll hold the required funds for 7 days.
2. More security and fewer chargebacks
You want potential guests to feel safe handing over their precious data. With Peach Payments embedded in your PMS, you can process payments with 3D Secure and tokenisation, both of which are PCI-DSS certified.
Guests can insert all of their payment data on one page without third party involvement. This reduces the time it takes to book a room at your property as well as eliminates any chance of error during the process. It also means there’s less chance of card fraud and fewer hotel chargebacks for you to handle.
3. Free up more time with payment automation
Your property management system is designed to automate your daily tasks like check-ins and invoicing so integrating payment automation is the logical step to freeing up your staff from repetitive card data entry and manual errors. If your payments are automated and centralised, it makes reporting considerably easier and payment reconciliation is done within just a few clicks. Goodbye night audits!
4. Increase revenue opportunities
One way to boost revenue is to offer alternative payment options. This way, you’ll cater to a wider market segment and increase your conversion rate. With Peach Payments, you can offer payment methods like MPESA (coming soon) and accept payments from all major credit and debit cards from anywhere in the world.
At the same time, you can store credit card details from distribution channels like Booking.com and pre-authorise credit cards in the reservation for a certain amount.
Integrated payments also present an opportunity to make the most of upselling and cross-selling your other services and amenities.
5. Enjoy competitive rates
Not only does Peach Payments offer the most competitive rates on the market but there is also no set-up fee and monthly usage fee for small accommodation properties. You simply pay a percentage on every successful transaction. And according to Netflorist, “Peach Payments delivers more successful transactions than anyone else."
RoomRaccoon Clients Who Use Peach Payments
We know that payments play a big part in your daily operations and getting it right is crucial to your business’ success. We asked RoomRaccoon clients how they’ve been enjoying Peach Payments and this is what they think:
Peach Payments Features
Peach Payments seamlessly integrates with your RoomRaccoon HMS and includes many stand-out features. Below are a few of them:
1. 3DS and Fraud Protection
A robust set of tools to meet your specific risk management needs.
2. Foreign Card Acceptance
Accept credit and debit cards from anywhere in the world.
3. World-class Support
Get personalised solutions — by phone and email — to your challenges within 24 hours.
4. Rich Transaction Data
Monitor your transaction data in real-time to gain critical insights for your business.
5. Enterprise-grade Security
PCI DSS Level 1 certified processor so you never have to worry about secure transactions.
6. Retry Payment Functionality
If a payment fails, customers can retry the payment with a different payment method without having to fill in their details again, which means you always make the sale.
7. Multiple Payment Methods
Accept all major credit and debit cards, Instant EFT, Mobicred, Masterpass, 1ForYou and Apple Pay.
How Does the Integration Work?
Ready to connect your RoomRaccoon HMS to Peach Payments? All you have to do is get in touch with Peach Payments to choose a plan and set up an account.
After that, RoomRaccoon’s Customer Success team will personally collect all the information needed to activate the integration on your account. The entire process can take less than 7 business days to complete. It’s really that simple!