Hotel Payment Processing with RoomRaccoon and Peach Payments

It takes a lot of hard work and resources to get your customer to the point of booking. The last thing you want is for something to go wrong during this crucial stage of the customer journey and lose out on a potential sale.

Payment should be frictionless, flexible, and a natural part of the guest experience.

And that’s why RoomRaccoon partners with Peach Payments to empower our clients with the best payment solution in South Africa. In fact, 80% of RoomRaccoon clients already enjoy the seamless integration between RoomRaccoon’s Hotel Management System (HMS) and Peach Payments.

Let’s look at how Peach Payments’ integrated payment gateway can help to:

• Maximise your occupancy levels
• Contribute to higher customer satisfaction
• Save you a lot of time
• Minimise no-shows

5 Advantages of Integrating Peach Payments

1. Instant booking confirmations

As the name suggests, online check-in lets hotel guests conveniently complete the check-in process on their mobile phones, tablets, or laptops before arrival.

The online check-in process can be fairly simple if you use a Property Management System (PMS) that supports this function. Here’s how it works:

A post-stay email is automatically sent from the PMS to the guest. The guest can then click on the link in the email that redirects them to an online page where they then fill out their personal details like ID number and home address and provide a digital signature – all the typical guest information that usually takes front desk managers up to 10 minutes to enter into the system manually.

To let guests completely skip the front desk, you can include a digital hotel key like a door code or bar code in the online check-in email.

2. Promote safety and social distancing

RoomRaccoon, combined with Peach Payments, allows your guests to make pre-payments directly through your booking engine or settle the total amount during online check-in before arrival.

This way, you’ll enjoy the convenience of instant booking confirmations and significantly reduce the risk of no-shows.

At the same time, if you require a breakage deposit, you can easily pre-authenticate guests’ cards in the reservation. This means you’ll hold the funds needed for seven days.

3. More security and fewer chargebacks

You want potential guests to feel safe handing over their precious data. With Peach Payments embedded in your PMS, you can process payments with 3D Secure and tokenisation, both of which are PCI-DSS certified.

Guests can insert their payment data on one page without third-party involvement. This reduces the time it takes to book a room at your property and eliminates any chance of error during the process. It also means there’s less chance of card fraud and fewer hotel chargebacks for you to handle.

4. Free up more time with payment automation

RoomRaccoon’s property management system is designed to automate daily tasks like guest registration and invoicing. Integrating payment automation is the logical step to freeing your staff from repetitive card data entry and manual errors.

If your payments are automated and centralised, it makes reporting considerably easier, and payment reconciliation is done within just a few clicks.

5. Increase revenue opportunities

One way to boost revenue is to offer alternative payment options. This way, you’ll cater to a broader market segment and increase your booking engine’s conversion rate.

With Peach Payments, you can offer payment methods like Instant EFT, the second most popular option in South Africa. You can also accept payments from all major credit and debit cards anywhere in the world.

The RoomRaccoon channel manager imports virtual credit cards (VCCs) from booking channels like Booking.com, enabling you to charge the card from the guest reservation with one click.

Integrated payments also present an opportunity to make the most of upselling and cross-selling extra services and amenities.

6. Enjoy competitive rates

Peach Payments offers the most competitive rates on the market, and does not charge a set-up fee and monthly usage fee for small accommodation properties. 

You pay a percentage on every successful transaction. And according to Netflorist, “Peach Payments delivers more successful transactions than anyone else.”

RoomRaccoon Clients Who Use Peach Payments

We know that payments play a big part in your daily operations, and getting it right is crucial to your business’ success. We asked RoomRaccoon users how they’ve been enjoying Peach Payments, and this is what they think:

Peach Payments Features

Peach Payments seamlessly integrates with your RoomRaccoon HMS and includes many stand-out features. Below are a few:

3DS and Fraud Protection

A robust set of tools to meet your specific risk management needs.

Foreign Card Acceptance

Accept credit and debit cards from anywhere in the world.

World-class Support

Get personalised solutions — by phone and email — to your challenges within 24 hours.

Rich Transaction Data

Monitor your transaction data in real-time to gain critical insights for your business.

Enterprise-grade Security

PCI DSS Level 1 certified processor, so you never have to worry about secure transactions.

Retry Payment Functionality

If a payment fails, customers can retry the payment with a different payment method without having to fill in their details again, which means you always make the sale.

Multiple Payment Methods 

Accept all major credit and debit cards, Instant EFT, Mobicred, Masterpass, 1ForYou and Apple Pay.

How Does the Integration Work?

Are you ready for smoother business transactions with fully integrated hotel payments?

Learn more about the Peach Payments integration for RoomRaccoon below, from direct booking to third-party payments.