Hotel Payment Processing with RoomRaccoon and Peach Payments

It takes a lot of hard work and resources to get your customer to the point of booking. The last thing you want is for something to go wrong during this crucial stage of the customer journey and lose out on a potential sale. Payment should be frictionless, flexible, and a natural part of the guest experience.

And that’s why RoomRaccoon partners with Peach Payments to empower our clients with the best payment solution in South Africa. In fact, 80% of RoomRaccoon clients already enjoy the seamless integration between RoomRaccoon’s Hotel Management System (HMS) and Peach Payments.

Let’s look at how Peach Payments’ integrated payment gateway can help to:

• Maximise your occupancy levels
• Contribute to higher customer satisfaction
• Save you a lot of time
• Minimise no-shows

How Peach Payments Prioritises Security

Peach Payments is committed to ensuring the security of your transactions. To achieve this, they have implemented several measures, including compliance with Level 1 PCI DSS standards and using two-factor authentication, available on South African banks’ platforms.

One of the vital security features Peach Payments employs is card tokenisation, which allows for the safe storage of guest card details. Sensitive card information is encrypted and stored securely, reducing the risk of unauthorised access. 

Transactions made through Peach Payments are protected by 3D Secure two-factor authentication, adding an extra security precaution by asking users to confirm their identity before purchasing. Additionally, Peach Payments checks the card details against card fraud systems to ensure that only legitimate transactions are authorised.

Guests can insert their payment data on one page without third-party involvement. This reduces the time it takes to book a room at your property and eliminates any chance of error during the process. It also means there’s less chance of card fraud and fewer hotel chargebacks for you to handle.

Peach Payments goes above and beyond to ensure the security of your hotel payments. By adhering to strict industry standards, implementing advanced security measures, and continuously monitoring for fraudulent activity, they provide customers with peace of mind when making online payments in South Africa.

5 Advantages of Using Peach Payments

1. Instant booking confirmations

As the name suggests, online check-in lets hotel guests conveniently complete the check-in process on their mobile phones, tablets, or laptops before arrival. The online check-in process can be fairly simple using a Property Management System (PMS) that supports this function.

Here’s how it works:

Before the guest’s stay, a pre-stay email is sent automatically to the guest from the PMS. The email contains a link that redirects guests to an online page where they can fill out their personal details, such as their ID number and home address, and provide a digital signature. 

This saves front desk managers up to 10 minutes of manual data entry for typical guest information. To let guests completely skip the front desk, you can include a digital hotel key like a door code or bar code in the online check-in email for added convenience.

RoomRaccoon now offers you the ability to craft personalised booking quotations through our Booking Proposal documents. When guests inquire about a booking, you can tailor a reservation to their needs, encompassing everything from add-ons to multiple rooms, and send it to them for confirmation. Even better? Pre-payment amounts for booking proposals are adjustable on a per-reservation basis. To secure their booking, guests are redirected to make their pre-payment via Peach Payments, our payment service provider, transforming their provisional reservation into a confirmed one.

2. Prevent no-shows and overbookings

By using RoomRaccoon, you have the option to require prepayment from guests when they book a room. This means that guests have to pay either a deposit or the full amount in advance to confirm their reservation. When guests have already invested financially in their reservation, they are more likely to show up, and it significantly reduces the chance of no-shows.

Online payment processing can be easily integrated with hotel reservation software, allowing for real-time updates on reservation statuses. When guests make an online payment, the booking system automatically updates the reservation as confirmed. The reservations overview provides hotel staff with accurate information about upcoming arrivals, enabling them to better manage their inventory and plan for guest arrivals. By doing this, hoteliers can reduce the risk of overbooking and the number of no-shows.

3. Free up more time with payment automation

RoomRaccoon’s property management system is designed to automate daily tasks like guest registration and invoicing. Integrating payment automation is the logical step to freeing your staff from repetitive card data entry and manual errors.

If your payments are automated and centralised, it makes reporting considerably easier, and payment reconciliation is done within just a few clicks. With RoomRaccoon’s hotel reporting, we make it easy for you to understand and analyse your real-time business data. We have a variety of revenue performance reports to help you boost your property’s performance.

4. Increase revenue opportunities

One way to boost revenue is to offer alternative payment options. This way, you’ll cater to a broader market segment and increase your booking engine’s conversion rate. With Peach Payments, you can offer payment methods like Instant EFT, the second most popular option in South Africa. You can also accept payments from all major credit and debit cards anywhere in the world.

The RoomRaccoon channel manager imports virtual credit cards (VCCs) from booking channels like Booking.com, enabling you to charge the card from the guest reservation with one click. Integrated payments also present an opportunity to make the most of upselling and cross-selling extra services and amenities.

5. Enjoy competitive rates & instant payouts

Peach Payments offers the most competitive rates on the market and does not charge a set-up or monthly usage fee for small accommodation properties. You only have to pay a percentage on every successful transaction, this ensures that you only have to pay for revenue earned. And according to Netflorist, “Peach Payments delivers more successful transactions than anyone else.”

Peach Payments offers an instant payout feature that allows hosts of accommodations to receive their earnings immediately after a transaction is completed. This feature is particularly beneficial for hosts who depend on the income from their accommodations to cover expenses or invest in their properties. By providing quick access to funds, instant payouts can significantly improve the cash flow of accommodation hosts.

What Sets Peach Payments Apart in South Africa?

Peach Payments seamlessly integrates with your RoomRaccoon Hotel Management Software for easy online payment processing management. In addition to Peach Payments unassailable security assurances, here are a few stand-out features:

• 3DS and Fraud Protection: A robust set of tools to meet your specific risk management needs.
• Foreign Card Acceptance: Accept credit and debit cards from anywhere in the world.
• World-class Support: Get personalised solutions — by phone and email — to your challenges within 24 hours.
• Rich Transaction Data: Monitor your transaction data in real-time to gain critical insights for your business.
• Enterprise-grade Security: PCI DSS Level 1 certified processor, so you never have to worry about secure transactions.
• Retry Payment Functionality: If a payment fails, customers can retry the payment with a different payment method without having to fill in their details again, which means you always make the sale.
• Multiple Payment Methods: Accept all major credit and debit cards, Instant EFT, Mobicred, Masterpass, 1ForYou and Apple Pay.

Pay The Right Way With RoomRaccoon & Peach Payments

We’re proud to offer our users the seamless integration of Peach Payments with RoomRaccoon PMS. Keep track of your successful payments right within the Payments Module and also view payouts and refunds in your Peach Payments console. 

Our payment connection provides you with all the tools you need to succeed, making it easier than ever to manage your transactions in one convenient location. With Peach Payments, you can confidently elevate your hotel’s online payment processing.

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