RoomRaccoon announces direct integration with Akia to transform hotel guest communication

August 29, 2023 Lindsay
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RoomRaccoon’s global users can benefit from a direct API integration with Akia, unlocking a new era of seamless and personalised guest communication and management.

(Cape Town) 29 August 2023 – RoomRaccoon, a leading hotel management system for independent hotels, has partnered with Akia, an innovative guest engagement solution that provides guest messaging software for hotels. The partnership aims to remove any friction in the guest journey while giving hoteliers a single platform to manage all points of contact.

This is the first integration available to RoomRaccoon users that harnesses the power of text messaging to enhance the guest experience. Guests are no longer burdened with the need to download an app or set up logins, streamlining the entire experience and allowing them to easily engage with their accommodation provider.

“Empowering RoomRaccoon’s global users with the new integration with Akia ushers in an era of unrivalled guest communication and management, setting a new standard for seamless and personalised hospitality,” says Ryan Kanoknukulchai, COO at Akia.

“This is a valuable new addition to the RoomRaccoon Marketplace,” says Steven Reffin, Head of Partnerships at RoomRaccoon. “The new integration ensures that guest communication is synchronised with RoomRaccoon’s reservation data in real-time so that hotels can engage with guests in a personalised and timely way. What’s more, by centralising guest communication and reservation management, hotel staff can reduce manual tasks and benefit from optimised operations, elevating the overall guest experience.”

RoomRaccoon’s integration with Akia is now available to hoteliers worldwide.

About Akia

Akia is an automated customer engagement platform designed to streamline operations for service businesses. Akia integrates with other technologies, including management systems and hardware platforms, to enable its customers to do even more through communication.

For more information, visit

About RoomRaccoon

RoomRaccoon is an award-winning Hotel Management System trusted by thousands of independent properties across the globe. RoomRaccoon’s cloud-based platform empowers hoteliers and accommodation providers with a comprehensive range of products and solutions to increase revenue, streamline operations, and enhance the guest experience. And with over 400 integrations, RoomRaccoon is one of the most connected solutions on the market. Founded in 2017 by a hotel owner and tech specialist, RoomRaccoon was awarded the Best Hotel Management System in the World by Hotel Tech Report in 2020 and 2021.

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Lindsay Krause

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